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FIREFLY PORTUGAL KLANTENBEOORDELINGEN
- 5.4
- 5.8
- 8.6
- 9.6
- prijs-kwaliteitverhouding
- De baliemedewerkers
- Staat van de auto
- Service bij het inleveren
FIREFLY PORTUGAL Autohuur Beoordelingen
Gemiddelde beoordeling voor Firefly :
Resultaten tonen 1 tot 9
Pagina 1 van 1
LISBON, PT - Beoordeeld door ERIK - 21 November 2024
" Gemakkelijk te navigeren app, ik werk er graag mee. "
" Ondanks computerproblemen verliep check in vlot, de baliemedewerker bleef er ook rustig onder. Check out vlekkeloos, weg in 5 minuten. "
prijs-kwaliteitverhouding: 10 De baliemedewerkers: 10 Service bij het inleveren: 10 Staat van de auto: 10
LISBON, PT - Beoordeeld door PHILIPPE - 08 Mei 2024
" Super service "
" Hebben 2 uur moeten wachten om onze auto te ontvangen!! SCHANDALIG!! "
prijs-kwaliteitverhouding: 1 De baliemedewerkers: 1 Service bij het inleveren: 10 Staat van de auto: 10
LISBON, PT - Beoordeeld door KOEN - 20 Februari 2024
" Buiten de vorige keer steeds tevreden geweest. "
" De wachttijd om de auto op te halen was langer dan een uur!!!! "
prijs-kwaliteitverhouding: 9 De baliemedewerkers: 9 Service bij het inleveren: 10 Staat van de auto: 10
LISBON, PT - Beoordeeld door NANCY - 17 Oktober 2023
" Ok "
" Alles heel positief, wel even zoeken naar Firefly op luchthaven "
prijs-kwaliteitverhouding: 9 De baliemedewerkers: 10 Service bij het inleveren: 10 Staat van de auto: 10
LISBON, PT - Beoordeeld door CHRISTIANA - 01 Mei 2023
" Over het algemeen goede ervaring met Auto Europe. Echter deze keer wegens vertraging vlucht, geen goede ervaring. Geen goede service van Auto Europe. Zelf verschillende keren moeten bellen van op de luchthaven met Auto Europe. Niettegenstaande ze ons op de hoogte zouden houden, gebeurde dit niet. Ook telkens heel lang in wacht gestaan, als ze zogezegd aan het opzoeken waren (meer dan 10 à 15 minuten aan de lijn vooraleer ze terug kwamen. Verwacht nog een gepeperde rekening van telefoonkosten. "
" Firefly sluit om 20.00 uur. Tijdig Auto Europe verwittigt maar zelf achter oplossing moeten zoeken daar onze vlucht veel vertraging had. Uiteindelijk onze wagen bij Hertz kunnen ophalen mits betalen van toeslag. "
prijs-kwaliteitverhouding: 7 De baliemedewerkers: 8 Service bij het inleveren: 10 Staat van de auto: 10
LISBON, PT - Beoordeeld door VICTOR - 12 April 2023
" Vlotte service. "
" Raar. Auto had wel wat beschadigingen, maar fotootjes nemen en opsturen was voldoende zei men aan de balie. Bij inleveren werd er zelf niet naar gekeken. Was wel goede auto. "
prijs-kwaliteitverhouding: 9 De baliemedewerkers: 5 Service bij het inleveren: 8 Staat van de auto: 6
LISBON, PT - Beoordeeld door JAN - 17 November 2022
" geen goede ervaring, 3 uur moeten wachten voor we geholpen werden aan de balie terwijl alle klanten van andere verhuurbedrijven voor gingen. Ondertussen was niemand van auto europe bereikbaar "
" Aan de balie hebben we 3 uur moeten wachten voor we aan de beurt waren. Alle klanten van andere verhuurbedrijven gingen voor. "
prijs-kwaliteitverhouding: 1 De baliemedewerkers: 1 Service bij het inleveren: 8 Staat van de auto: 10
LISBON, PT - Beoordeeld door VINCENT - 21 Februari 2022
" Er wordt blijkbaar een cleaning fee aangerekend die nergens vermeld is. Hieronder de email die ik gisteren verstuurde daaromtrent (in het Engels) Cleaning fee - To my surprise, there was an extra cleaning fee of €10,- charged. This was never mentioned on the voucher and came as a surprise o On the voucher, a list of topics that were excluded from the rental; such as topics related to insurance, fines, toll, young drivers,... but no cleaning fee. - To me this is an incorrect charge and should be credited. I made a reservation for a car in the class "Economy" (Renault Clio) but the Dacia I received was in my opinion more car belonging to the class "mini". The rental car itself was a full electric Dacia Spring, which I didn't ask for. - There was no manual with the car, so I had to go back to the desk asking how to open the lid to charge the car (the button was very hidden) Autonomy and charging - I had to drive to Nazaré, which is about 120 km away from Lisbon. o The autonomy was max 200 km, so in theory I could make it. - I asked for a cable that would allow me to charge the car at home. That would comfort me because I'm not familiar with the locations of the charging possibilities in Portugal. o That cable was not available for a Dacia Spring (a car I didn't ask for) - At the desk they assured me that on every service station at the highway there is a charging facility o This turned out to be untrue. Between Lisbon an Nazaré there is the only station where it is possible is in Torres Vedras about 50 km from Nazaré. So not usable from Nazaré. - At the desk they showed me a map with a service station with loading facility for electric cars o There seemed to be a station GALP at N242 Km 32,200, 2450-000 Nazaré, Portugal o I checked it out, but there was no charging facility at all o The responsible lady was very helpful, told me there were 3 charging stations installed at a parking in Nazaré but they were not operational yet. - So there I was o A car with a battery that was charged for 35% (autonomy of approx. 60 km) o No idea where to charge o No domestic cable. o Obviously, I needed to charge the car immediately in case I wanted to make some short trips. o Fortunately a neighbour had an electric car and I could borrow the domestic cable to charge the car at my expense In summary - I received a smaller car - Received an electric car which I didn't ask for - I got charged for a cleaning fee that was nowhere mentioned - No domestic cable for charging - No charging facilities in the neighbourhood. - Incorrect information with respect to charging facilities. As I went back to the desk twice, I noticed that other customers got a similar Dacia Spring; so I suspect Hertz made a deal with Dacia to promote that car. I admit (and support) that electric cars can be useful for people staying around Lisbon (I expect there will be more facilities for charging), not for the kind of trips I had to make As said, I regularly go to Lisbon ( 2-3 times per year – last year less for obvious reasons), but I doubt that Hertz will be my preferred rental company. Looking forward to your reaction, "
" Er werd mij een wagen aangereikt die ik helemaal niet had gereserveerd. Ik kreeg nl. een electrisch wagen(tje). De autonomie bedroeg slechts 200 km (in theorie) en moest al 120 km rijden naar mijn verblijfplaats. In de gemeente waar ik verbleef waren geen laadpalen ter beschikking en er was ook geen kabel om op te laden via een stopcontact. Hieronder de email die ik gisteren verstuurde daaromtrent (in het Engels) Cleaning fee - To my surprise, there was an extra cleaning fee of €10,- charged. This was never mentioned on the voucher and came as a surprise o On the voucher, a list of topics that were excluded from the rental; such as topics related to insurance, fines, toll, young drivers,... but no cleaning fee. - To me this is an incorrect charge and should be credited. I made a reservation for a car in the class "Economy" (Renault Clio) but the Dacia I received was in my opinion more car belonging to the class "mini". The rental car itself was a full electric Dacia Spring, which I didn't ask for. - There was no manual with the car, so I had to go back to the desk asking how to open the lid to charge the car (the button was very hidden) Autonomy and charging - I had to drive to Nazaré, which is about 120 km away from Lisbon. o The autonomy was max 200 km, so in theory I could make it. - I asked for a cable that would allow me to charge the car at home. That would comfort me because I'm not familiar with the locations of the charging possibilities in Portugal. o That cable was not available for a Dacia Spring (a car I didn't ask for) - At the desk they assured me that on every service station at the highway there is a charging facility o This turned out to be untrue. Between Lisbon an Nazaré there is the only station where it is possible is in Torres Vedras about 50 km from Nazaré. So not usable from Nazaré. - At the desk they showed me a map with a service station with loading facility for electric cars o There seemed to be a station GALP at N242 Km 32,200, 2450-000 Nazaré, Portugal o I checked it out, but there was no charging facility at all o The responsible lady was very helpful, told me there were 3 charging stations installed at a parking in Nazaré but they were not operational yet. - So there I was o A car with a battery that was charged for 35% (autonomy of approx. 60 km) o No idea where to charge o No domestic cable. o Obviously, I needed to charge the car immediately in case I wanted to make some short trips. o Fortunately a neighbour had an electric car and I could borrow the domestic cable to charge the car at my expense In summary - I received a smaller car - Received an electric car which I didn't ask for - I got charged for a cleaning fee that was nowhere mentioned - No domestic cable for charging - No charging facilities in the neighbourhood. - Incorrect information with respect to charging facilities. As I went back to the desk twice, I noticed that other customers got a similar Dacia Spring; so I suspect Hertz made a deal with Dacia to promote that car. I admit (and support) that electric cars can be useful for people staying around Lisbon (I expect there will be more facilities for charging), not for the kind of trips I had to make As said, I regularly go to Lisbon ( 2-3 times per year – last year less for obvious reasons), but I doubt that Hertz will be my preferred rental company. Looking forward to your reaction, "
prijs-kwaliteitverhouding: 2 De baliemedewerkers: 7 Service bij het inleveren: 10 Staat van de auto: 1
LISBON, PT - Beoordeeld door MARLIES - 15 Mei 2021
" Over jullie werking tot nu toe tevreden. Maar deze keer heb ik jullie support ingeschakeld om de terugbetaling bij Firefly te vragen en ik ben benieuwd welk resultaat jullie gaan bekomen. "
" De autohuur is niet kunnen doorgaan omdat mijn creditcard zogezegd niet werkte. Contact opgenomen met mijn bank die bevestigde dat er geen probleem was met mijn creditcard. De medewerker weigerde met de bank te praten, alhoewel Frans en Engels mogelijk waren. De oplossing van Firefly was om een omnium verzekering te betalen waardoor waarborg niet nodig was. Die verzekering kostte 424 euro voor 16 dagen. Dan heb ik ter plaatse maar een auto gehuurd, rechtstreeks bij Sixt. Geen probleem met de creditcard. "
prijs-kwaliteitverhouding: 1 De baliemedewerkers: 1 Service bij het inleveren: 10 Staat van de auto: 10